Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you," or "your") and jilioh ("Company," "we," "us," or "our"), governing your access to and use of the jilioh online casino and gaming platform located at jilioh.cam and any associated mobile applications or services (collectively, the "Platform"). By creating an account, accessing the Platform, or using any of our services, you expressly agree to comply with and be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform and refrain from creating an account. Your continued use of jilioh services following any modifications to these Terms constitutes your acceptance of such modifications. We reserve the right to update, amend, or modify these Terms at any time without prior notice, and it is your responsibility to review these Terms periodically for changes.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least twenty-one (21) years of age to register for an account and use jilioh services. By registering, you represent and warrant that you meet this minimum age requirement. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation may result in immediate account suspension and forfeiture of any funds or winnings.

2.2 Jurisdiction and Legal Compliance

jilioh operates under the authority of the Philippine Amusement and Gaming Corporation (PAGCOR) and is licensed to provide online gaming services exclusively to players located within the Republic of the Philippines. By using our Platform, you represent and warrant that you are physically located in the Philippines at the time of access and that your use of our services does not violate any applicable local, state, national, or international laws or regulations.

2.3 Account Registration Requirements

During the registration process, you must provide accurate, current, and complete information as requested. You agree to maintain and promptly update your registration information to ensure its accuracy. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activities conducted through your account shall be deemed to have been authorized by you, and you accept full responsibility for all transactions, bets, and activities occurring under your account.

2.4 Single Account Policy

Each Player is permitted to maintain only one (1) account with jilioh. Creating multiple accounts, whether using different email addresses, names, or personal information, is strictly prohibited and constitutes a material breach of these Terms. If we detect or reasonably suspect duplicate accounts, we reserve the right to immediately suspend or permanently close all such accounts, void any associated bets or wagers, and confiscate any funds, winnings, or bonuses credited to those accounts.

3. Account Verification and Security

3.1 Know Your Customer (KYC) Requirements

In compliance with PAGCOR regulations and anti-money laundering (AML) requirements, jilioh maintains strict identity verification procedures. Before processing your first withdrawal, and periodically thereafter at our discretion, you will be required to submit valid identification documents for verification. Acceptable documents include government-issued identification such as a Philippine passport, driver's license, UMID card, or other officially recognized identification, as well as proof of address such as utility bills or bank statements dated within the past three (3) months.

3.2 Account Security Obligations

You are responsible for implementing reasonable security measures to protect your account credentials. This includes selecting a strong password, enabling two-factor authentication if available, and never sharing your login information with third parties. You must immediately notify jilioh customer support if you suspect unauthorized access to your account or any security breach. We shall not be liable for any losses resulting from unauthorized use of your account due to your failure to maintain adequate security measures.

4. Deposits, Withdrawals, and Financial Transactions

4.1 Deposit Methods and Limits

jilioh accepts deposits through various payment methods including but not limited to GCash, Maya (PayMaya), direct bank transfers from Philippine banks (including BPI, BDO, Metrobank, and others), QR Ph, InstaPay, PesoNet, and other methods as may be made available from time to time. All transactions are processed in Philippine Peso (PHP). Minimum and maximum deposit limits may apply depending on the payment method selected and your account status. We reserve the right to refuse or reverse any deposit that we reasonably believe violates these Terms or applicable laws.

4.2 Withdrawal Procedures and Requirements

Withdrawal requests are subject to successful account verification as described in Section 3.1. You may only withdraw funds to a payment method registered in your own name. Third-party withdrawals are strictly prohibited. Processing times vary by payment method, but we endeavor to process most withdrawals within fifteen (15) to thirty (30) minutes for GCash and Maya, and two (2) to four (4) hours for bank transfers during normal banking hours. We reserve the right to request additional documentation or information before processing withdrawals, particularly for large amounts or where fraud or suspicious activity is suspected.

4.3 Fees and Charges

jilioh does not charge fees for deposits or withdrawals processed through our Platform. However, third-party payment processors, banks, or mobile wallet providers may impose their own fees, which are beyond our control. You are responsible for any such fees charged by third parties in connection with your deposits or withdrawals.

4.4 Dormant Account Policy

Accounts that remain inactive (no login or gaming activity) for a period of twelve (12) consecutive months may be classified as dormant. We reserve the right to charge a monthly maintenance fee on dormant accounts with a positive balance. You will be notified via email before any such fees are assessed, and you may prevent dormancy charges by logging in and using your account at least once every twelve months.

5. Gameplay Rules and Betting

5.1 Game Integrity and Fair Play

All games available on the jilioh Platform utilize certified Random Number Generators (RNG) or, in the case of live dealer games, physical equipment such as cards, dice, and roulette wheels operated by professional dealers. Return to Player (RTP) percentages for each game are displayed within the game information. While we strive to provide accurate RTPs, actual results may vary due to the inherent randomness of casino games. You acknowledge that gambling involves risk and that losses are possible.

5.2 Bet Acceptance and Settlement

All bets placed on the Platform are subject to acceptance by jilioh. We reserve the right to refuse or limit any wager for any reason, including but not limited to suspected bonus abuse, technical errors, or suspicious betting patterns. Once a bet is accepted and the game round begins, the bet cannot be cancelled or modified. In the event of a technical malfunction, disconnection, or game error, we reserve the right to void the affected bets and refund the stake amounts to your account.

5.3 Maximum Winnings and Payout Limits

While jilioh does not impose arbitrary daily withdrawal limits under normal circumstances, certain games or promotional offers may be subject to maximum win caps. Any such limitations will be clearly disclosed in the relevant game rules or promotional terms. Progressive jackpot games may have specific payout procedures for large wins, which may include installment payments or require additional verification.

6. Bonuses and Promotional Offers

6.1 Bonus Terms and Conditions

jilioh may offer various bonuses, promotions, free spins, cashback offers, and other incentives from time to time. Each promotion is governed by specific terms and conditions which will be made available at the time the promotion is offered. Bonus terms typically include wagering requirements, eligible games, maximum bet limits, expiration dates, and withdrawal restrictions. It is your responsibility to read and understand these promotional terms before participating in any offer.

6.2 Bonus Abuse and Forfeiture

Bonuses are intended for recreational players and must be used in good faith. Bonus abuse, including but not limited to creating multiple accounts to claim multiple bonuses, using betting patterns designed solely to clear wagering requirements with minimal risk, or colluding with other players, is strictly prohibited. We reserve the right to void bonuses, reverse associated winnings, and close accounts suspected of bonus abuse without prior notice.

6.3 Opt-In and Opt-Out Rights

Participation in promotional offers is voluntary. You may choose to opt out of receiving bonus offers by contacting customer support. Once you opt in to a specific promotion, you are bound by its terms and conditions. Attempting to withdraw funds before meeting wagering requirements may result in forfeiture of the bonus and any winnings derived from it.

7. Prohibited Activities and Account Restrictions

7.1 Fraudulent and Illegal Conduct

You agree not to engage in any fraudulent, illegal, or abusive conduct while using the jilioh Platform. Prohibited activities include but are not limited to: using stolen payment methods or identity information; colluding with other players or dealers; using automated bots or software to play games; exploiting software bugs or errors; money laundering or using the Platform for any illegal financial activity; and providing false or misleading information during registration or verification.

7.2 Account Suspension and Termination

We reserve the right to suspend, restrict, or permanently terminate your account at any time if we reasonably believe you have violated these Terms, engaged in prohibited activities, or if required by law or regulatory authorities. In the event of account termination for cause, any remaining balance may be forfeited and any pending withdrawals cancelled. You will be notified of any account restrictions or terminations via email to your registered address.

8. Intellectual Property Rights

All content on the jilioh Platform, including but not limited to text, graphics, logos, images, software, game content, and compilation thereof, is the property of jilioh or its licensors and is protected by Philippine and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without our express written permission.

9. Limitation of Liability and Disclaimers

9.1 Service Availability

While we strive to provide continuous, uninterrupted service, jilioh does not guarantee that the Platform will be available at all times or free from errors, interruptions, or technical issues. We reserve the right to temporarily suspend the Platform for maintenance, upgrades, or repairs without prior notice. We shall not be liable for any losses, damages, or inconvenience resulting from service interruptions, provided such interruptions are not caused by our gross negligence or willful misconduct.

9.2 Limitation of Damages

To the maximum extent permitted by Philippine law, jilioh's total liability to you for all claims arising out of or related to your use of the Platform shall not exceed the amount of deposits you made to your account during the three (3) months preceding the event giving rise to the claim. In no event shall we be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the legal theory upon which the claim is based.

9.3 Third-Party Services

The Platform may contain links to third-party websites, payment processors, or services that are not owned or controlled by jilioh. We assume no responsibility for the content, privacy policies, or practices of any third-party services. Your use of third-party services is at your own risk, and you should review the applicable terms and policies of those services.

10. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms and any disputes arising out of or relating to your use of the jilioh Platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

10.2 Customer Complaints Procedure

If you have a complaint or dispute concerning your account or the services provided by jilioh, you must first contact our customer support team in writing, clearly stating the nature of your complaint and providing any relevant documentation. We will investigate your complaint and respond within a reasonable timeframe, typically within seven (7) business days. If you are not satisfied with our response, you may escalate the matter to PAGCOR in accordance with their complaint procedures.

10.3 Arbitration

Any disputes that cannot be resolved through our internal complaint procedures may be submitted to binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. The arbitration shall be conducted in Metro Manila, Philippines, in the English language. The decision of the arbitrator shall be final and binding on both parties.

11. Responsible Gaming Obligations

jilioh is committed to promoting responsible gaming practices. We provide tools including deposit limits, session time limits, self-exclusion options, and reality checks to help you maintain control over your gaming activities. If you believe your gaming is becoming problematic, we strongly encourage you to utilize these tools or contact organizations that specialize in gambling addiction support. You acknowledge that casino gaming involves risk and should be treated as entertainment, not as a means of generating income.

12. Privacy and Data Protection

Your use of the jilioh Platform is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By accepting these Terms, you also consent to our privacy practices as described in the Privacy Policy. We take data protection seriously and implement industry-standard security measures to safeguard your information.

13. Severability and Entire Agreement

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect. These Terms, together with the Privacy Policy and any specific promotional terms, constitute the entire agreement between you and jilioh concerning your use of the Platform and supersede all prior agreements, understandings, or representations, whether written or oral.

14. Contact Information

For questions, concerns, or inquiries regarding these Terms and Conditions, you may contact jilioh customer support through the following channels: email at [email protected], or via live chat available 24/7 on our Platform. We endeavor to respond to all inquiries within twenty-four (24) hours.