Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") governs the collection, processing, storage, and disclosure of personal information by jilioh ("we," "us," "our," or the "Company") in connection with your use of the jilioh online casino and gaming platform located at jilioh.cam, including any associated mobile applications, services, and features (collectively, the "Platform"). This Policy applies to all users ("you," "your," or "Player") who access or use our Platform, whether as registered account holders or casual visitors.

By accessing the Platform, creating an account, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must immediately discontinue use of the Platform and refrain from providing any personal information. This Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the jilioh Platform.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jilioh account, we collect personal information that you voluntarily provide, including but not limited to:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify that you meet the minimum age requirement of 21 years
• Email address for account communications and notifications
• Mobile phone number for account verification, security alerts, and customer support
• Residential address for identity verification and compliance with PAGCOR regulations
• Username and password credentials for account access
• Payment information including GCash account details, Maya account information, bank account numbers, or other financial data necessary to process deposits and withdrawals
• Government-issued identification documents such as passport, driver's license, UMID card, or other officially recognized identification for Know Your Customer (KYC) verification purposes
• Proof of address documents such as utility bills, bank statements, or government correspondence

2.2 Information Collected Automatically

When you access or use the jilioh Platform, we automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address and geographical location data to verify that you are accessing the Platform from within the Philippines
• Device information including device type, operating system, browser type and version, screen resolution, and device identifiers
• Login and logout timestamps, session duration, and account activity patterns
• Gameplay history including games played, bets placed, wagers made, wins and losses, and bonus redemptions
• Transaction history including deposits, withdrawals, payment methods used, and transaction amounts
• Cookies, web beacons, and similar tracking technologies that help us recognize your device, remember your preferences, and improve your user experience
• Communication records including customer support inquiries, live chat transcripts, email correspondence, and feedback submissions

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (such as GCash, Maya, BPI, BDO, Metrobank, and other financial institutions), identity verification services, fraud prevention databases, and credit reference agencies. This information helps us verify your identity, prevent fraud, and comply with our legal and regulatory obligations under Philippine law and PAGCOR requirements.

3. How We Use Your Information

3.1 Account Management and Service Provision

jilioh uses your personal information to create and manage your account, authenticate your identity, process your deposits and withdrawals, enable you to play games and place bets, maintain your gameplay history, manage bonuses and promotions, and provide customer support services. We process this information based on our contractual obligation to deliver the services you have requested and to perform the agreement between you and jilioh as set forth in our Terms and Conditions.

3.2 Regulatory Compliance and Legal Obligations

As a PAGCOR-licensed operator, jilioh is subject to strict regulatory requirements regarding player verification, anti-money laundering (AML) procedures, responsible gaming measures, and financial transaction monitoring. We use your personal information to verify your age and identity, ensure you meet the minimum age requirement of 21 years, comply with KYC and AML regulations, detect and prevent fraud, money laundering, and other illegal activities, respond to lawful requests from law enforcement agencies or regulatory authorities, and maintain records as required by PAGCOR and Philippine law.

3.3 Communication and Marketing

With your consent, we may use your contact information to send promotional communications, newsletters, bonus offers, special promotions, and updates about new games or features available on the jilioh Platform. You may opt out of marketing communications at any time by adjusting your account preferences or contacting customer support. Please note that even if you opt out of marketing communications, we will still send you essential service-related communications regarding your account, transactions, or changes to our policies.

3.4 Platform Improvement and Analytics

We analyze usage patterns, gameplay data, and user behavior to improve the functionality, performance, and user experience of the jilioh Platform, develop new features and services, identify and fix technical issues, optimize game offerings based on player preferences, and conduct internal research and statistical analysis. This processing is based on our legitimate business interests in maintaining and improving our Platform.

4. Legal Basis for Processing

Under Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), jilioh processes your personal information based on the following legal grounds:

Processing Purpose	Legal Basis
Account creation and service delivery	Performance of contract
Identity verification and KYC compliance	Legal obligation under PAGCOR regulations
Payment processing	Performance of contract
Fraud prevention and security	Legal obligation and legitimate interests
Marketing communications	Consent (which you may withdraw at any time)
Platform improvement and analytics	Legitimate business interests

5. How We Protect Your Information

5.1 Technical and Organizational Security Measures

jilioh implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data including passwords, financial information, and identification documents, secure firewalls and intrusion detection systems that monitor for unauthorized access attempts, regular security audits and vulnerability assessments conducted by independent third-party security experts, access controls limiting employee access to personal information on a need-to-know basis, and secure backup systems ensuring data integrity and availability in case of system failures.

5.2 Payment Security

All financial transactions on the jilioh Platform are processed through secure payment gateways operated by licensed financial institutions and payment service providers such as GCash, Maya, and Philippine banks. We do not store complete credit card numbers or sensitive authentication data on our servers. Payment information is transmitted directly to the payment processor through encrypted channels, and we receive only confirmation of successful or failed transactions. This architecture ensures that your banking credentials and financial data remain protected throughout the payment process.

5.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, jilioh will notify affected users and relevant regulatory authorities in accordance with the timelines and procedures mandated by the Data Privacy Act of 2012 and PAGCOR regulations. We will provide information about the nature of the breach, the types of data affected, the measures we are taking to address the breach, and recommendations for protecting yourself from potential harm.

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

jilioh may share your personal information with carefully selected third-party service providers who assist us in operating the Platform, processing payments, verifying identities, preventing fraud, providing customer support, and delivering marketing communications. These service providers are contractually obligated to use your information only for the specific purposes for which it was shared and to maintain appropriate security measures. Our service providers include payment processors (GCash, Maya, BPI, BDO, Metrobank, and other financial institutions), identity verification services, customer relationship management platforms, email service providers, analytics and data processing services, and cloud hosting providers for data storage and Platform infrastructure.

6.2 Regulatory and Legal Disclosures

We may disclose your personal information to regulatory authorities, law enforcement agencies, or other governmental bodies when required by law, in response to valid legal processes such as court orders or subpoenas, to investigate suspected fraud, money laundering, or other illegal activities, to protect the rights, property, or safety of jilioh, our users, or the public, or to comply with PAGCOR regulations and reporting requirements. We will not disclose your information for these purposes unless we are legally compelled to do so or have a good-faith belief that such disclosure is necessary.

6.3 Business Transfers

In the event that jilioh undergoes a business transition such as a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. In such cases, we will provide notice before your information is transferred and becomes subject to a different privacy policy.

7. Data Retention

jilioh retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the legal or regulatory requirements applicable to it. Account information and identity verification documents are retained for the duration of your account relationship with jilioh plus an additional period as required by PAGCOR regulations and anti-money laundering laws. Transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years following the transaction date as required by Philippine financial regulations. Gameplay history and betting records are retained for a minimum of five (5) years for regulatory compliance and dispute resolution purposes. Marketing communications and consent records are retained until you withdraw consent or close your account, plus an additional period necessary to demonstrate compliance with data protection laws.

When personal information is no longer required for any legitimate business or legal purpose, we will securely delete or anonymize it in accordance with our data retention and disposal procedures. Anonymized data that cannot be linked back to an individual may be retained indefinitely for statistical analysis and research purposes.

8. Your Rights and Choices

8.1 Access and Correction Rights

Under the Data Privacy Act of 2012, you have the right to access the personal information jilioh holds about you and request corrections if any information is inaccurate, incomplete, or outdated. You may exercise this right by logging into your account to view and update certain information directly, or by contacting our customer support team to request a copy of your personal information or to make corrections that cannot be made through your account settings.

8.2 Objection and Restriction Rights

You have the right to object to certain types of data processing, including processing based on our legitimate interests or processing for direct marketing purposes. You may opt out of marketing communications at any time by adjusting your communication preferences in your account settings or by clicking the unsubscribe link in promotional emails. Please note that even if you opt out of marketing communications, we will still send essential service-related communications regarding your account.

8.3 Data Portability

Upon request, jilioh will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, allowing you to transfer this data to another service provider if you choose to do so. This right applies to information you have provided to us based on your consent or for the performance of a contract.

8.4 Right to Deletion

You may request deletion of your personal information by closing your account, subject to certain limitations. We may be unable to delete certain information if we are legally required to retain it for regulatory compliance, tax purposes, dispute resolution, or to prevent fraud and abuse. When you close your account, we will deactivate it and remove your personal information from our active databases, but some information may remain in backup systems or archived records for the retention periods described in Section 7.

9. Cookies and Tracking Technologies

The jilioh Platform uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyze Platform usage. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits. We use essential cookies necessary for the Platform to function properly, including session management and security features, performance cookies that help us understand how users interact with the Platform and identify areas for improvement, functional cookies that remember your preferences such as language settings and display options, and analytics cookies that collect aggregated data about Platform usage patterns. You can control cookie settings through your browser preferences, but please note that disabling certain cookies may limit your ability to use some features of the Platform. By continuing to use jilioh, you consent to our use of cookies as described in this Policy.

10. Children's Privacy

The jilioh Platform is intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under the minimum age requirement, we will take immediate steps to delete such information from our systems and terminate the associated account. If you are a parent or guardian and believe that your child under the age of 21 has provided personal information to jilioh, please contact us immediately so that we can take appropriate action.

11. International Data Transfers

Your personal information is primarily stored and processed on servers located within the Philippines. However, some of our third-party service providers may be located in other countries, which may have different data protection laws than those in the Philippines. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws. These safeguards may include contractual clauses requiring service providers to maintain equivalent data protection standards and security measures designed to prevent unauthorized access or disclosure during transfer and storage.

12. Changes to This Privacy Policy

jilioh reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes to this Policy, we will notify you by posting a prominent notice on the Platform, sending an email to your registered email address, or both. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the jilioh Platform following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, or if you wish to exercise any of your rights under the Data Privacy Act of 2012, you may contact jilioh through the following channels: email at [email protected] with "Privacy Inquiry" in the subject line, or live chat available 24/7 on the Platform. We will respond to all legitimate requests within thirty (30) days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, the regulatory authority responsible for enforcing data protection laws in the Philippines.